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Position Title:EMG CS & SCM Representative
Department #/Name:
Reports To:Sales Manager
Position Summary:
Responsible for supplying products and raw materials with competitive Delivery, Quality, Price
Administers and/or provides oversight for assigned customer accounts; Provides mutually acceptable solutions to customer problems that impact cost or schedule; Investigates and resolves claims or complaints by collecting and analyzing information; Recommends actions by analyzing and interpreting data and making comparative analysis
Essential Functions:
- Suppler Delivery (Late back log) rate management
- Monthly supplier procurement closing work
- New supplier development
- Inventory and Non inventory Price management
- Aging Invenotry Management
- Supplier Quality improvement
- Management of LISC (Line Items Shipped Complete) by OTD (On Time Delivery)
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions, Handle product recalls
- Inform customer of deals and promotions
- Work with EMG sales manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction and LTR (Likely To Recommended)
- To send Purchase Order sheet to supplier, PO requisition change
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones or e-mail to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts, Assist with placement of orders, refunds, or exchanges
Qualifications:
- Bechelor¡¯s degree
- 2~7 years experiences with SCM
- Strong computer skills (MS Office, JDE)
- Pro-active attitude at problem solving and process improvement
- Strong verbal and written communication skills
- Strong English foreign language ability. (read, write and speak – English)
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- ±Ù¹«½Ã°£ : 09:00 ~ 18:00 ( ÁÖ 5Àϱٹ« )
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- Á¦Ãâ¼·ù : ±¹,¿µ¹®À̷¼, °æ·Â±â¼ú¼(¼öÇà ÀÌ·ÂÁß½É), ÀÚ±â¼Ò°³¼ ( º»ÀÎ ¾ç½Ä MS-word file, ¶Ç´Â ÷ºÎ ¾ç½Ä¿¡ ÀÛ¼º.)
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- Á¦Ãâ¹æ¹ý : (E-mail) jhyoon@hrbrain.net
- Á¦Ãâ±âÇÑ : A.S.A.P
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